Legal
Refund & Cancellation Policy
1. Deposit
A 30% deposit secures your place: €300 per night per couple (30% of the €1,000 nightly rate). Batch lengths are not fixed — the deposit is computed from the nights you choose. The remaining 70% balance is due no later than three weeks before arrival. Add-ons, if any, are priced separately.
2. Full refund window
If you cancel in writing more than three weeks before arrival (i.e. the deposit is refundable until three weeks before arrival), the 30% deposit is fully refundable. Refunds are returned to the original payment method within [REFUND TIMING — e.g. 14 business days] after we confirm cancellation.
3. Inside three weeks
Cancellations received three weeks or fewer before arrival: the deposit is retained to hold sanctuary inventory and host commitments. The balance, if already paid, is handled case-by-case; unused add-ons may be refundable at our discretion.
4. Operator / force majeure changes
If we cancel a batch or cannot deliver the confirmed stay for reasons within our control, you may choose a full refund of amounts paid or a transfer to another batch (subject to availability). For force majeure (natural disasters, government restrictions, partner closures beyond reasonable control), we will offer transfer or credit where possible; cash refunds of non-recoverable third-party costs may be limited.
5. No-shows
Failure to arrive without written cancellation is treated as a late cancellation; the deposit is retained.
6. How to cancel
Email reservations@auraretreats.travel with your name, batch, and booking reference. Cancellation date is the date we receive your email.
7. Stripe / payment disputes
When Stripe Payment Links are active, chargebacks should be a last resort after contacting us. We will cooperate to resolve genuine errors.